David Shulkin: “I think that trust was eroded, particularly with the wait time crisis in April 2014, and many people lost trust.”

But like any business, the times change, the needs change and it's time for us to look at how we operate our networks differently to get the type of accountability that's needed to make sure we don't see the failures that we saw here in…

We just have to do more.

Slowing down and pausing to see what the consequences are, even if they are unintended consequences, is important to do.

I wasn't willing to do that. I don't think that's the right thing for veterans and I stood up against them.