David Shulkin: “Thank you in particular to Representative Coffman, who really enlightened me onto this problem.”

I think the way the findings were used -- were used in a political way. Not by the inspector general, but by the political appointees within V.A.

I believe strongly, Anderson, that when it comes to V.A. and national security, we can't make this a political issue.

But like any business, the times change, the needs change and it's time for us to look at how we operate our networks differently to get the type of accountability that's needed to make sure we don't see the failures that we saw here in…

I received a phone call saying that the President wanted to make a change, and that's certainly his prerogative to do that, and that's what happened.