David Shulkin: “I think we have more work to do on formalizing that program. I think that is the direction that we are headed in…”

I received a phone call saying that the President wanted to make a change, and that's certainly his prerogative to do that, and that's what happened.

But like any business, the times change, the needs change and it's time for us to look at how we operate our networks differently to get the type of accountability that's needed to make sure we don't see the failures that we saw here in…

Slowing down and pausing to see what the consequences are, even if they are unintended consequences, is important to do.

I wasn't willing to do that. I don't think that's the right thing for veterans and I stood up against them.