David Shulkin: “It should not be that hard to get people on board.”

We want to make this easier for veterans to access private sector services when they need it, when it is the best thing for them.

I believe strongly, Anderson, that when it comes to V.A. and national security, we can't make this a political issue.

I think the way the findings were used -- were used in a political way. Not by the inspector general, but by the political appointees within V.A.

I received a phone call saying that the President wanted to make a change, and that's certainly his prerogative to do that, and that's what happened.