David Shulkin: “When VA Police Officer Greg Crenshaw arrived, Greg persuaded the veteran to take him as the hostage to protect Kathy.”

But like any business, the times change, the needs change and it's time for us to look at how we operate our networks differently to get the type of accountability that's needed to make sure we don't see the failures that we saw here in…

We just have to do more.

I came to Washington with the commitment to make our system work better for veterans. That's the commitment that I went to work every day. I continue to feel strongly about that. There was no reason why I would resign.

The VISN model was put in place close to 20 years ago, a very innovative model that has served VA well.