David Shulkin: “It's going to be a major advance.”

I think the way the findings were used -- were used in a political way. Not by the inspector general, but by the political appointees within V.A.

Slowing down and pausing to see what the consequences are, even if they are unintended consequences, is important to do.

We just have to do more.

But like any business, the times change, the needs change and it's time for us to look at how we operate our networks differently to get the type of accountability that's needed to make sure we don't see the failures that we saw here in…