02/23/2010
https://congress.gov...
"If we know that servicers are doing a poor job in helping our students, why do they continue to receive lucrative contracts?"
"I commend you, Madam Chairman, for holding the hearing. It has been a very good one, and I thank all of our witnesses."
"But they don't have any incentive to help somebody."
"So many students of color would be better served by going to a school like an HBCU."