"This is not pie in the sky stuff. This is real-life steps that can be taken, can achieve results, and I think it's a very powerful story."
"Patient safety certified. That would be a great qualification to spread more generally among health care providers and institutions."
"Will there be funding for nursing homes to put electronic health records?"
"Medication reconciliation between care settings is an important source of errors and potential danger for seniors."
"Would you support our attempt to change the Connecticut law from 1.9 to 2.3 in 2013, and 2.3 to 2.7 in 2014 in the next legislative session?"
"The last three Connecticut nursing homes that were found to be negligent in causing a resident's death were fined an average of $560."
"In the 2013 legislative session, we will be asking the Connecticut legislature to raise the maximum fine to $10,000."
"With these small fines, there is no incentive for owners to provide safe care."
"I haven't heard a more thoughtful or insightful panel, and I'm very, very proud that it happened here in Connecticut."
"It isn't an event. This hearing is not the end. It really is a journey."
"It might even be regarded as a five-alarm fire."
"Thank you, Mr. Chairman, and thank you for holding this hearing."