Richard Blumenthal actually said...

"I appreciate your testimony, and I am grateful that there will be a second round."

"the reason is that there are very few instances where consumers are offered any real choice. Isn't that correct?"

"But, in fact, in many instances of consumer life, consumers may have no choice, even if there is no gun pointed to their head, which is, again, the phrase you used, but to use a service or buy a good ..."

"Would you agree that clauses that are not fairly explained and indeed are concealed or obfuscated requiring arbitration are abusive and should be illegal?"