04/28/2015
https://www.congress.gov...
"It is not fair to veterans, and it is not fair to a lot of the dedicated men and women who work at the VA because their reputations are tarnished by a system that simply is not working."
"What you are saying is that in the short term more resources and more people will help stem the rising tide, but over the long haul there have to be changes in the law and the process."
"In Connecticut, as you know, just to take one example, appeals are currently on hold because of the shift of resources to the initial filings of disability claims."
"What we need to do is partly enable and empower them, and partly get out of their way, but at the same time hold them accountable."