Richard Blumenthal actually said...

"A right without a forum, without a court, without an enforcer, is illusory."

"a Passenger Bill of Rights can be misleading."

"I don't see any indication of what those limits on liability are."

"I think that, really, the challenge for all of us, most especially for you because it's your job to suggest to us how this system needs to be changed because it may be failing in just a few, it may be..."