03/19/2013
https://www.congress.gov...
"As Senator Blumenthal said, our system is large."
"A lot of these issues really seem to come back to consumers knowing what they are doing, paying attention, being educated."
"Both this report and the Committee's earlier report on landline cramming make it abundantly clear that telephone carriers were not doing enough to protect their consumers from fraud."
"I would not set the threshold at the level of refunds. I would set it at the level of requests for refunds."