Elizabeth Esty: “Several of you raised the point that if you notify any part of VA about a change in address, the entire agency should be…”

I hope we can take the lessons that are being learned there and make sure that those are used every time with forward-going programs.

I believe it is a model that for large-scale policymaking that other Committees--this Committee and other Committees--should look to duplicate.

We should not expect our veterans to be experts in appeals law, Veterans Affairs regulations. That is not their job. It is our job to take care of them.

I want to thank the under secretary and his team for staying.