Over the last couple of years, VBA has worked to create a new system that veterans can have more faith in.
Editor's note · Context
Esty notes improvements in the VBA system to regain veterans' trust.
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We clearly need to do better and there are things afoot that we don't understand yet.
If they cannot see--the VSOs who are on the front line are unable to see the legacy claims, then we are not really getting the benefit--the promised benefits of this IT innovation.
I heard often from veterans in my home State of Connecticut that their lack of faith in the medical evaluations they received was a major reason why they filed appeals.
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