On the recordJune 9, 2015
I hate to say that maybe the stress for the poor operators comes from the fact that they know that they are not going to have the support from the VA in getting the callers the help that they need.
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congress.govMike Coffman: “I hate to say that maybe the stress for the poor operators comes from the fact that they know that they are not going to…”
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Coffman comments on the lack of support for operators handling calls.
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