05/15/2023
https://congress.gov...
"you are regulating an industry out of existence here, and we are seeing it is less reliable."
"So, I know for a fact that my congressional office has contacted the NPRC multiple times to help veterans obtain a copy of their records to verify eligibility and receive their benefits."
"You said you came back to work in 2022, everyone came back in person. Why did that take so long?"
"And this is oftentimes too late for a veteran to receive lifesaving care because bureaucrats were refusing to show up for work."