On the recordJune 8, 2023
You know, the thing I would add to that, that we have had from--heard from roundtables, especially with older consumers when they are working online, there is a level of frustration where they get to a certain point and they are faced with higher prices and they really are reticent to going back through the whole process because they find it so frustrating and many times consuming.
Source
congress.gov
