John Hickenlooper actually said...

"It is very frustrating."

"Thank you, Madam Chair. I thank all of you for being here and for your service."

"I don't mind fees, I just think people--all businesses, but airlines, especially in this context, should be transparent about the fees."

"Have you got any thoughts on how we can harmonize regulations, including between state and federal levels, without making them overly prescriptive?"