Ed Perlmutter actually said...

But I still think you're a bank. And we treat banks differently than we treat grocery stores, because you're the heart of the financial syst...

You have to stop saying, 'Our stores generate more deposits than our competitors.' That creates the wrong culture.

I look at banks as something different. We came in with $800 billion to save the banking system when it was collapsing because it's somethin...

The goal should be, if your customer needs something, try to help them.