On the recordFebruary 25, 2020
I think it would behoove all of you that, when you're designing your processes, your policies and pricing and procedures, that put yourself in the customers' shoes.
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congress.govI think it would behoove all of you that, when you're designing your processes, your policies and pricing and procedures, that put yourself in the customers' shoes.
DeGette emphasizes the importance of considering customer perspectives in policy design.
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