I think it would behoove all of you that, when you're designing your processes, your policies and pricing and procedures, that put yourself in the customers' shoes.
Diana DeGette: “I think it would behoove all of you that, when you're designing your processes, your policies and pricing and…”
On the recordFebruary 25, 2020
Source
congress.govEditor's note · Context
DeGette emphasizes the importance of considering customer perspectives in policy design.
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