Diana DeGette actually said...

"I think it would behoove all of you that, when you're designing your processes, your policies and pricing and procedures, that put yourself in the customers' shoes."

"In order to help correct some of the problems that still persist in the industry, last year, I joined Representative Pascrell in sponsoring the 'BOSS Act.'"

"It's time we finally bring transparency to this marketplace so that we can protect consumers."

"Today's hearing will examine the lack of transparency in the live event ticketing industry-an industry that is rife with practices that are harmful to consumers."