On the recordJuly 30, 2025
People want to have the option of speaking to a human or AI. This isn't new —who hasn't pressed zero repeatedly to try to skip the automated systems because they want to talk to a human?
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cbsnews.comPeople want to have the option of speaking to a human or AI. This isn't new —who hasn't pressed zero repeatedly to try to skip the automated systems because they want to talk to a human?
Sen. Gallego discusses consumer preferences for human interaction over automated systems.
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