Kyrsten Sinema actually said...

"I would like you to make clear that Southwest is not arguing that a customer has waived their legal rights because they followed your company's instructions to submit receipts for reimbursement?"

"Well, that commitment is very important."

"Many Americans who wanted to celebrate the holidays on vacation in Arizona couldn't make it there."

"According to your website, Southwest, has committed to, 'reimbursing reasonable expenses incurred as a result of disruption, including meals, hotel accommodations, and alternate transportation.'"