09/19/2023
https://www.congress.gov...
"I would like you to make clear that Southwest is not arguing that a customer has waived their legal rights because they followed your company's instructions to submit receipts for reimbursement?"
"Southwest Airlines is one of the largest airlines serving my home State of Arizona."
"Many Americans who wanted to celebrate the holidays on vacation in Arizona couldn't make it there."
"So, why is Southwest describing these payments as reimbursements on the website, but as settlements when the payment is made?"