06/22/2021
https://www.congress.gov...
"I think the only way for us to fix it is for Congress to pass a bipartisan bill that provides these protections while ensuring opportunity for innovation."
"Hang in there, buddy."
"According to your website, Southwest, has committed to, 'reimbursing reasonable expenses incurred as a result of disruption, including meals, hotel accommodations, and alternate transportation.'"
"I would like you to make clear that Southwest is not arguing that a customer has waived their legal rights because they followed your company's instructions to submit receipts for reimbursement?"