04/13/2011
https://www.congress.gov...
"Does the accountability, in your mind, include the quality of the service that's being provided and a commitment to improve the technology over time?"
"It makes no sense for consumers to continue to suffer from this 'regulatory gap' and the lack of regulatory clarity."
"Thank you."
"In these economically troubling times, the very last thing the FCC should be suggesting is rate increases on a basic service that people rely upon in emergencies and to find and keep employment."