05/18/2011
https://www.congress.gov...
"I think one thing that causes confusion in the consumer's mind, is on your website, at least on two, or three, or four occasions, in big, nice, bold letters you talk about full-service moves."
"I do agree completely that there are different business models, and not every single business model should be treated the same way."
"I disagree with you on that, because the product that you're shipping is carried on a truck, a delivery vehicle like UPS or FedEx."
"I think you are getting benefit by the customer paying local sales tax there."