07/13/2009
https://www.congress.gov...
"Thank you for holding this hearing. I really appreciate your focus on this."
"I just don't think that shifting consumer complaints about billing, service quality, to the FCC in Washington, D.C., instead of Little Rock or Olympia, Washington, is a good thing."
"Thank you."
"Does the accountability, in your mind, include the quality of the service that's being provided and a commitment to improve the technology over time?"