Mark Pryor actually said...

"I think the better policy is the old adage that the customer is always right and more of a zero tolerance standard."

"I think one thing that causes confusion in the consumer's mind, is on your website, at least on two, or three, or four occasions, in big, nice, bold letters you talk about full-service moves."

"I do agree completely that there are different business models, and not every single business model should be treated the same way."

"I think you are getting benefit by the customer paying local sales tax there."