Mark Pryor actually said...

"In other words, even if a customer said--or a consumer said--a policyholder--``Send me something in writing so I can understand this,'' there is nothing that you've ever found, that's gone outside the..."

"Thank you, Mr. Chairman."

"In our state, our state insurance department and insurance commissioner, he or she has a team of, sort of, consumer helpers there, a hotline or something that you can call and talk to them about this."

"Let me ask, if I may, Mr. Steinberg, a question about--is it pronounced the Merida Initiative?"