John Boozman actually said...

"My concern is, you know, that we have a culture somewhat that just is difficult to deal with these things."

"I think the point that you made, Madam Chair, about if we could really give these folks a realistic idea of what is going on..."

"So do you have authority over DOD, also, or just VA?"

"Thank you, Mr. Chairman, and we appreciate all of you being here, and a special welcome to our two new members."