John Boozman actually said...

"I appreciate the emphasis on the business practice reform approach that you are taking, and certainly your work on the audit is going to be so, so vitally important."

"So are we able to go ahead, you know, and follow-up on that right now? Are we starting already?"

"What do we do to help you get the people that you need and retain people?"

"Okay. So go ahead. I interrupted you. Are there other things that you learned that----"