On the recordMarch 2, 1998
For the first time, the Federal Government's customers have been asked what they want and have been told that they have a right to expect first-class service.
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presidency.ucsb.eduBill Clinton: “For the first time, the Federal Government's customers have been asked what they want and have been told that they have…”
Editor's note · Context
Memorandum on Conducting 'Conversations With America' To Further Improve Customer Service
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May 31, 2025
The American people don't pay you to have personal feelings. They pay you to deliver for them.
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