03/12/1997
https://www.presidency.ucsb.edu...
"Agencies shall use the information from 'Conversations with America' and continue to track customer service measurements."
"The story of the 20th century is the story of the triumph of freedom."
"Agencies shall create activities and programs, continuing throughout the year, that will engage customers in a discussion about how to improve Government service."
"We have learned from hard experience... that America's security and Europe's stability are intimately linked."