02/07/2012
https://congress.gov...
"One of the things that I have heard consistently from the public is their complaint about the large number of people who seem to be not doing anything."
"I think everybody has pretty much acknowledged that TSA's got, at a minimum, some perception problems and more accurately, some organizational problems that need to be addressed."
"Giving up on TSA without having something better to fill its place is not an option."
"there is a reason we can be doing that with other airlines too."