"I know customer satisfaction."
"I would love to see annual numbers for the last few years, a trend line of what that looks like in some of those categories."
"Have you at any point in the last 3 or 4 years--I think this was a 4-year study--have any folks that you do business with been canceled in the sense of outpatient care?"
"So, I guess I would urge you in your process of reevaluating your procedures that is part of it: that you make it clear that if you continually send poor records you are out, period."
"Mr. Chairman, I do not have any. I will look forward to the questions because Senator Tester told me to say that."
"What is the long-term outlook that you would see in the HERO program in the sense that it is on a 5-year demonstration project; so what is next?"
"How much overstatement would you say? I mean is it double what you think it is; because I am going to drive to the next question which is further discussion of the accountability measures that you hav..."
"I hate to put you back on the spot here but you made a good point."
"If someone is already doing services for like Indian Health Services, are they automatically credentialed in the VA for the services provided to VA?"
"Yes, Senator, that is exactly right."
"Let me end there. So in no case, a vendor has received double payment for any services?"