Robert Jenrick: “We’re not backing down.”

I'm announcing today that under a Reform government, if you spend more than half an hour waiting for HMRC to answer your call, you will get a £30 credit off your tax bill.

Well, how does she know there’s even going to be another one? She’s obviously hoping, planning for there to be one, and so Nigel, not unreasonably, concluded that it’s a bit of a kangaroo court. It’s a stitch up. They’re going to call a…

Let me speak very plainly. If people who are capable of work refuse, then they’ll get nothing. That’s fair.

So, we will give HMRC a big incentive to actually provide proper customer service.