"You referred to yourself as a customer service organization, and I really like to hear that."
"I am a big believer that those things that we measure tend to improve."
"I want to also thank you for convening this panel. And I really appreciate the nature of your questions about how do we ensure that something that is perhaps working well becomes fully successful."
"I think it is important to acknowledge that Mr. Murphy from the VA has remained. He is listening to your testimony."
"we had nearly 100 veterans come in. We were able to give them current status, file additional information."
"This is perhaps the most solemn responsibility we have as a country."
"Thank you, Madam Chairwoman. Before I begin with my questions, I would ask unanimous consent to submit for the record a statement from the American Civil Liberties Union and additionally 50 State-by-S..."
"What does a secure border look like? Then work back from that and decide how we want to get there."
"One that I think about a lot is the balance between seeing Mexico and the U.S.-Mexico border as a threat versus an opportunity."
"I think Secretary Napolitano is down there this week to meet with President Nieto's cabinet level officials."
"I fully support H.R. 813. It makes a lot of sense."
"I have found this Committee to work in a very bipartisan fashion, in a very supportive fashion of the VA."