"Out of 141 mental healthcare systems within the VA, El Paso ranks 141st. We are dead last."
"I have got to, on behalf of the veterans I represent, tell you that we are in crisis right now, and we really need your help."
"I think it's within the VA's interest to answer that if you can."
"We are not likely to get a major facility in El Paso in part because of the royal screw up in Colorado, in Louisiana, in Nevada, in Florida."
"What is more important is actually getting that accountability."
"I think we are doing our best to strike that balance in ensuring accountability without being punitive and working constructively with the VA."
"we must be successful politically if we are going to be successful at all in the other lines of strategy"
"I hope that when you come back, you come back with a plan for El Paso or any under-served community."
"But, again, the feedback stands because I am hearing it directly from veterans that that is apparently not happening in El Paso."
"They are unable to get the appointment in El Paso to see the prescriber, so they cannot get the prescription renewed."
"This should be for you a five-alarm fire."