"However, no single law by itself will create the large scale cultural and structural reform that is truly needed in our nation's second largest bureaucracy."
"The Committee has conducted aggressive and historic oversight in the four months since the depth of VA's many deficiencies has come to light."
"We are here today on your behalf to ensure that the care you receive is timely, convenient, accessible, and high-quality."
"Thank you all for taking time out of your day to join us and for the work that you do to support and honor our nation's veterans."
"You have not been able to reconcile the data on number of veterans served in the area."
"I think it might be because they have not gotten answers to their original questions."
"I am very concerned. As a representative of the VA, do you believe that you are carrying out the mission of the VA?"
"I believe one of them--it was a conversation that happened several months ago about checkups for pacemakers no longer being done here in Hot Springs, stress tests being moved to different facilities."
"I do not fault them one bit for not bringing that up during this process."
"But as we lose services here, it obviously would cause more veterans to seek care in Rapid City as well."
"So you are saying the standard of care changed and that is why that service can no longer be offered here at Hot Springs."