"It's difficult I know, Commissioner Harbour, for most consumers to know the difference between a scam and a legitimate program."
"It's so discouraging when we look at what's happening to our people by the forces at work in terms of the losses of homes and property and assets and spirit."
"I don't want to keep you on this but perhaps you could give us, send in a report about how you measure effectiveness because those are the things we talk about constantly."
"This is clearly a critical time for our government to be standing up for consumers."
"The situation you describe is of a serious emergency nature. And just adds fuel to the fire that this country is now in front of us."
"We must take action to prevent this from happening again."
"It's a terrible dilemma for us."
"We must crack down on these crooks and the scams they are running."
"How effective do you think it's been? How do you measure something like that?"
"In 2007, the Intergovernmental Panel on Climate Change said the world is warming and humans are responsible."
"Do you challenge the findings that were presented here by your colleagues about the growth in warming and the severity of storms, sea rising?"