"He felt like he was basically being told he wasn't telling the truth."
"the government has to totally revamp its investigatory system."
"I truly believe the employees at NHTSA are trying to do the right thing."
"this was wins for Toyota but, arguably, losses for American customers"
"I do appreciate that you have gotten involved in this and you're taking responsibility."
"They were basically showing off for saving $100 million by winning this victory by just saying it was the floor mats."
"In order for this accident to have occurred as a result of unintended acceleration, there would have to be a simultaneous failure of two totally independent systems, namely the brake and throttle syst..."
"I don't want to go through again--where clearly there with an issue."
"That sounds like a good idea."
"What, if anything, could be done to speed up the process?"
"I ask you today, will you be in touch with this man?"