Al Franken actually said...

My main goal here is to figure out whether existing law is adequate to protect Minnesotans like you when you go to the hospital.

So, Senator, again, I said in my opening statement we will strive to be better every day.

Doesn't an e-mail like this make you concerned about the culture in the call center?

What do we do to make sure to detect somebody like that? We have a--all of our collectors, we do a quality scoring of two calls every day th...