On the recordFebruary 24, 2014
If you can't measure it, you can't manage it.
Source
congress.govIf you can't measure it, you can't manage it.
Emphasizing the importance of measuring aspects of the claims process for effective management.
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More from Michael Michaud
It is simply unacceptable that any of our veterans do not have a roof over their head.
I am also concerned that we are not taking adequate steps to address special populations, such as homeless woman veterans.