"Change is not going to happen overnight."
"I applaud your commitment to achieve that goal responsibly, as well."
"I would urge you to be very imaginative as you enter into this role as to how we communicate, again, not just with veterans but with veterans' families who are absolutely crucial in every case to the ..."
"I have a high expectation of what 'seamless transition' means."
"I hope that you know that we will be supporting you in your efforts to make this Agency all it can be to support the veterans that served this country so very, very well."
"I want to say aloha and welcome to you, Ms. Duckworth."
"Every organization needs an unquestioned leader and I am anxious to have you assume that role at VA as soon as feasible."
"As upsetting as such mistakes are, the public's trust in VA comes from its willingness to disclose those errors."
"The only way we can do in America what we do is because you all have done what you all did--protecting us and this country and giving us this quality-of-life."
"Thank you, and for the record, can you please report back to the Committee with a preliminary plan of action within 60 days?"
"As Chairman of the Subcommittee on Oversight of Government Management and the Federal Workforce of the Homeland Security and Governmental Affairs Committee, I am committed to making far greater use of..."