"Saving them is a profoundly important objective, and it is an objective well served by alternative dispute resolution and even by arbitration in many cases, but not when it is abusively applied and ma..."
"These can be a scourge on consumers when they are imposed and applied abusively."
"If the Attorney General goes into tort law and tries to be a plaintiff's attorney, I do not think that is a good idea."
"Thank you for your leadership in this area, which I think has been very, very valuable."
"Would you agree that clauses that are not fairly explained and indeed are concealed or obfuscated requiring arbitration are abusive and should be illegal?"
"Well, isn't the problem really today in the wireless and the cable industry and many industries where there really is effectively no consumer choice?"
"But, in fact, in many instances of consumer life, consumers may have no choice, even if there is no gun pointed to their head, which is, again, the phrase you used, but to use a service or buy a good ..."
"I appreciate your testimony, and I am grateful that there will be a second round."
"the reason is that there are very few instances where consumers are offered any real choice. Isn't that correct?"
"In other words, almost all of the clauses are mandatory pre-dispute clauses that are imposed by companies like AT&T or the bank."
"But I would like to thank the witnesses very much for being here. You have been excellent, and this has been very informative, and I really appreciate your work, Mr. Chairman."
"I think that openness and transparency improves institutions."