Mr. Warren, you said that in areas that have risk that safeguards are in place. What safeguards do you have in place for the manual process that these claims processors go through?

I am a veteran. I have got an education benefit. I have chosen my school. I show up at school, tuition had not been paid.

And I would hope that at some point you could share with us what you have instructed whoever answers that phone to do and what the timeline or expectation is for the hours that that will be addressed--not days.

Listen, there is nobody that is rooting for you more than we are.

And I would take for granted from the standpoint of the veterans and their families it is a more timely response. It is a more accurate response. That is the goal.

I think government becomes increasingly more insulated from its customers.

One of the Department of Veterans Affairs' most important missions is to provide timely and appropriate benefits to veterans and their families.

Share with me, if you will, how the claims processing employee will do some things manually.

I would take for granted that one of the goals of this entire process is the ability, at the end of the day, to look at a particular reviewer to accurately know what the process time is of a claim, to begin to establish some type of…

OK. Ms. Graves, over the years VA has tried to improve the delivery of benefits for our veterans.

If you really want to get some idea of what veterans think of the VA, then try to get in chat rooms where veterans talk to veterans about the VA.

But Scott, for any company going through this massive of a transition--transformation let us say--the expectation would be or the result would be and the expectation of that goal would be that the productivity per employee involved would…

I am pleased to be a co-sponsor of H.R. 22, which if enacted we believe would save as much as $2 billion in retirement payments this year for the Postal Service.

I want to make sure that the Blanks family of Fruitvale, Texas, do not lose their credit card.

I oppose this legislation as I have utilized my credit cards to pay for some costly oral surgery. I do not want to get penalized by this legislation for making my payments on time.

I want to ensure that the Vian family of Rowlett keeps their credit cards.

Make no mistake about it, if this bill passes, it is going to be a lot harder for people to access the credit they need to pay their bills, cover their medical emergencies, or finance a large purchase.

Congress should encourage agencies to continue to take advantage of existing recruitment incentives.