On the recordMarch 13, 2014
Mr. President, I rise today to discuss a widespread problem affecting rural communities in South Dakota and across our country. This issue represents both a public safety and economic issue for rural America. For far too long, rural communities have experienced problems with long-distance or wireless telephone calls that are not being properly connected. The call completion problem extends beyond South Dakota and has affected telephone customers in dozens of states. These call failures create frustration and concern for family members trying to connect with friends and family, as well as small businesses losing business because they miss calls from customers. The problem also poses a serious public safety threat, such as when a police dispatcher cannot reach law enforcement or when a doctor cannot call a patient regarding follow-up care. Rural telephone customers affected by this problem are rightfully frustrated and demand a solution. I first learned about this issue from the manager of a rural health clinic in Canistota, SD. The clinic has experienced a decline in business as a result of the call completion problems. Incoming calls regularly do not reach the clinic and therefore go unanswered. Additionally, some patients have heard misleading messages about the clinic's number being disconnected, which leads them to believe the clinic has closed.…





