Robert Casey actually said...
Well, I hope you will be committed to standardizing those services because as we have heard today, sometimes people are getting information that does not answer their question, number one, and number two, there should not be a variance between either the accuracy or the reliability of information, depending on whether you access SSA through the phone--by way of the phone or by way of an online engagement, or even in person, so we expect that the next time we meet that you will have some changes that have been implemented.
09/13/2016