Cell phones today are becoming ubiquitous and more essential to our everyday lives. Americans today have 285 million wireless phones. We use these phones in new and innovative ways. Consumers today increasingly use their cell phones for much more than just talking. Mobile broadband services now allow us to surf the Internet, search for nearby shops or restaurants, and watch videos right on our wireless handsets. Since we now use these devices in new ways, it can be more difficult for consumers to realize they have exceeded their monthly subscriptions for cell phone service. This can have dramatic consequences for consumers. Consider the case of a Navy ROTC midshipman who mistakenly left his smartphone's roaming function turned on while he was abroad. His phone downloaded e-mail messages, and he was sent a bill for almost $1,300. News outlets have highlighted other cases from across the country, including cases where children on family subscription plans racked up thousands of dollars in extra charges. A 13 year-old's cell phone data usage led to a bill for almost $22,000. Another man was billed $18,000 for a 6-week period when his son used a cell phone to connect a computer to the Internet. These stories we hear about in the media are certainly not isolated cases, just the most egregious.
On the recordSeptember 29, 2010
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govinfo.govEditor's note · Context
Udall addresses the challenges consumers face with unexpected cell phone charges due to increased usage.
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